Terms of Service

1. Acceptance of Terms

By accessing and using FLEET X DIRECT’s logistics platform and associated services (“Platform”), you agree to comply with and be bound by these Terms of Service (“Terms”). These Terms govern your access to our digital freight matching, load management, shipment tracking, and payment processing services. If you do not agree to these Terms, you must not access or use FLEET X DIRECT’s Platform.

2. Service Description

FLEET X DIRECT is a cloud-based logistics ecosystem that connects brokers, carriers, and shippers to facilitate efficient freight transportation. Our services include:

• Digital load board and automated load-matching tools
• End-to-end shipment visibility and GPS tracking
• Automated billing, payment, and proof-of-delivery workflows
• Performance analytics and real-time reporting dashboards
• Compliance tools for insurance, safety, and carrier verification

FLEET X DIRECT acts as a technology intermediary and does not function as a motor carrier, freight forwarder, or shipper. The Platform enables parties to connect and transact directly under their own commercial terms and regulatory obligations.

3. User Accounts

To access the Platform, users must register for a FLEET X DIRECT account appropriate to their role (Broker, Carrier, or Shipper). Each user agrees to:

• Provide accurate, complete, and current registration details
• Maintain the confidentiality of login credentials
• Be fully responsible for all activity occurring under their account
• Use the Platform for legitimate logistics and transportation operations only
• Promptly notify FLEET X DIRECT of any unauthorized account access or breach

4. User Responsibilities

All users of FLEET X DIRECT agree to use the Platform in compliance with all applicable transportation laws, carrier safety regulations, and industry standards. You agree to:

• Ensure all shipment information, documentation, and data are accurate
• Abide by all DOT, FMCSA, and cross-border transport regulations where applicable
• Maintain valid operating authority, insurance, and safety compliance records
• Complete transactions in good faith and deliver goods as agreed
• Refrain from misrepresentation, fraud, or misuse of the Platform

FLEET X DIRECT reserves the right to verify carrier credentials, broker licenses, and shipper identities to maintain integrity and trust within our logistics network.

5. Platform Fees

Platform usage may be subject to subscription fees, transaction-based service charges, or other applicable costs depending on user type (Broker, Carrier, Shipper) and service tier. All fees are disclosed prior to activation and are non-refundable unless otherwise stated in writing.

FLEET X DIRECT may modify its pricing and payment terms with prior notice. Continued use of the Platform after any fee changes constitutes acceptance of the revised pricing.

6. Shipment Data and Tracking

By using FLEET X DIRECT’s tracking features, you authorize us to collect and process data related to shipment routes, vehicle locations, and delivery performance. This data may be used to:

• Provide real-time shipment visibility and status updates
• Generate operational reports and analytics for performance insights
• Enhance route optimization and predictive delivery accuracy
• Support dispute resolution between parties where applicable

All data is handled securely and in compliance with applicable privacy and data protection laws.

7. Payment Terms

Payment processing on FLEET X DIRECT is managed through secure, third-party financial services. Carriers may receive payments directly from brokers or through escrow-based settlement features provided on the Platform. Shippers and brokers must ensure timely payments according to agreed contract terms.

FLEET X DIRECT does not assume liability for delayed, incomplete, or disputed payments but provides digital tools for documentation, proof of delivery, and automated invoicing to support fair resolution.

8. Limitation of Liability

FLEET X DIRECT acts solely as a digital intermediary. We are not responsible for the actual transport of goods or the conduct of users. FLEET X DIRECT shall not be liable for any indirect, incidental, consequential, or special damages including but not limited to loss of revenue, goods, or business opportunities resulting from use of the Platform.

9. Privacy and Data Security

Protecting user data is a core priority. FLEET X DIRECT adheres to strict data protection standards to ensure confidentiality, integrity, and secure handling of all shipment and payment information. Please review our Privacy Policy for full details on how your data is collected, used, and stored.

10. Termination

FLEET X DIRECT may suspend or terminate user accounts without prior notice if we determine that any activities violate these Terms, applicable laws, or compromise platform security. Upon termination, all ongoing shipments, payments, and communications facilitated through the Platform will be halted or transitioned appropriately.

11. Changes to Terms

FLEET X DIRECT reserves the right to revise these Terms of Service at any time. Material updates will be communicated through the Platform or via email at least 30 days prior to becoming effective. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

12. Contact Information

For questions regarding these Terms or your use of FLEET X DIRECT, please contact our Compliance and Legal Department: